Hotel Services at Duva in Puerto Pollensa
And if we don't provide what you're looking for - ask us - we welcome the challenge!
General Hotel Services
At Duva, apart from providing great hotel accommodation and grounds in the countryside outside Puerto Pollensa, what we are most proud of is our customer service. Because customers who have been visiting us every year for 2 or even 3 decades always say they are made to feel welcome at our hotel, and this is what we value most.
Some of our sevices have been available to our guests since we first opened, many many years ago, but others are new. We do try to innovate and keep things fresh, and as our guests become more active and demand higher standards, so do we.
24 hour reception service
Our reception desk in the main entrance hall is always staffed, day and night, throughout the year. If the hotel is open, we are there to assist you. Over the years our repeat customers have continuously refered to our welcome staff as one of the main reasons they rate our hotel so highly and enjoy their holidays so much.
Free wi-fi access
Because even when you're on holiday you want to stay in touch. And the kids like their games and we all like our movies and social media. Besides, some of us have to work a bit, even on holiday.
We used to charge for internet access, but this is better.
So now we provide free wi-fi in all the apartments, common areas and outdoors, by the pool, at the bar. Basically, throughout the hotel.
Online booking has its benefits. For one it's cheaper.
You can book our rooms via a whole host of external players and many do. We welcome everyone wherever they come from. But if you book with us directly, on our webpage, then we offer discounts and as we have you in our system you will always be the first to know about promotions and deals on offer to our guests.
The buffet restaurant is large and sunlit and the idea is that, within restaurant hours, you can come anytime you like and choose anything you want. Families with small children like to eat early and get their tired children off to sleep so they too can enjoy the evening and some peace and quiet.
Some of our guests have special dietary requirements and health needs. Others are early birds and want big fullsome breakfasts. We have vegetarian choices, vegan, celiac and any food allergy is catered for as long as you warn us beforehand. We cater to the myriad of different tastes and timetables and provide delicious Mediterranean cusine with fresh local produce and local wines.
NEW Italian Restaurant
New this summer at Duva Hotel, Restaurante Giravola has opened its doors just in time for the holiday season and will be offering tasty Italian dishes in gorgeous premises designed by local star designer Felip Polar, who works on wood and sunlight, creating incredibly airy and comfortable interiors. We think you will like it as much as we do.
Free Beach Shuttle
The town and beaches of Puerto Pollensa are really not that far away: a slow and relaxed 20 minute walk will get you there. But you have to do half of it along the main road and if its by day, it gets pretty hot out there. Our free shuttle runs regularly from just outside the hotel to the coast all day til late.
All airport transfers to and from our hotel in Puerto Pollensa are now provided by our new acquisition: Autocares Levante. We thought that the best way to provide our guests with a fully comprehensive holiday experience was to be able to provide door to door holidays, and that means collecting you at the airport and delivering you back in time for your return flight. This way your holidays begin the moment your plane touches down on Mallorcan soil. and we take care of the rest.
So we bought an airport transfers company!
And we can now provide airport shuttle and taxi services to all our Duva Hotel guests.
Family Hotel Services
Since the very beginning, Duva has been a family hotel. We have some guets who have been coming every year for so long that now they come with their grandchildren too. We cannot express just how amazing this makes us feel. There is no better ad than this; generations of happy customers!
The very best part of being on holiday for the little ones in the family is the joy a swimming pool in the sunshine. They rarely have the freedom to play outdoors like this, and here, with two large pools with shallow areas cordoned off for toddlers and younger kids, and a wide area for swimming, children can really enjoy the holidays. And if they are happy, then the parents get to enjoy their holidays too!
Particularly designed for the smallest members of the family, the playground is set slightly apart from the main pool area, in the tree-shaded lawns of the hotel grounds.
Games Room & Ping Pong
Not exclusively reserved for kids of course, but we bet the table tennis will draw the teen in your family and keep everyone else entertained too. For bats and balls, ask at reception.
Not to be confused with a kid's club, our entertainment, often around the pool and at the bar, is for everyone, and not necessarily just for the kids. We do have fun games and things like that in the daytime and sometimes we even do a bit of face painting. But on the whole, from live music to funny acts, we provide an all-round family-friendly kind of hotel entertainment.
Cycling Hotel Services
In early Spring and Autumn Duva transforms into a Cycling Hotel. Families and non cycling guests continue to visit and stay regardelss, but outside of school holidays and half term breaks the bulk of our guests are cyclists. It is an exciting time of the year, electric with high energy, early morning breakfasts, large groups and clubs collecting at the entrance to take on the day's routes. we aim, at this time of year, to provide for our cycling friends, and make sure they have everything they need.
Fully Equipped Laundrette
Cyclists are welcome to use the hotel laundry services of course, like all our guests. But when you are riding daily it is sometimes easier to just wash your kit yourself. On the cycling area, downstairs we have a laundrette with washing machines and dryers on the ready to clean cycling clothes ready for tomorrow's adventure.
Bike Hire Shop
We have recently had the pleasure of welcoming a new addition to our Cycling area services: ARRIVO Cycling bike hire and workshop provide bikes, kit and repair services from their shop on the hotel grounds.
Pro cycling mecchanics are on hand to carry out emergency repairs and provide extra pieces or equipemnt to prepare your bike for the day's ride. Our workshop is available to all our cycling guests and is now manned by a new team from ARRIVO cycling.
Safe Lock Up Bike Garage
Safe lock up cages for up to 7 bikes each are provided in the cycling area, protected by 24h video surveillance. Access by bike ramp into the bike area, also allows vehicle access.
All Cycling airport transfers to and from Puerto Pollensa are provided by our new acquisition: Autocares Levante. We thought that the best way to provide our cycling guests with a fully comprehensive holiday experience was to be able to provide door to door holidays, and that means collecting you at the airport and delivering you back in time for your return flight. This way your holidays begin the moment your plane touches down on Mallorcan soil. and we take care of the rest.
So we bought an airport transfers company!
And we can now provide airport shuttle and taxi services for our Duva Hotel cycling guests and bike transfers to the start and end or cycle routes as well as cycling support vehicles during your tour.
Sports Hotel Services
Tennis and Paddle Courts
The hotel complex has 3 tennis courts and 3 paddle courts which, have recently been remodelled and regrassed, so will be sparkling new this Summer. Hotel guests and non-guests are welcome to use all the courts and locals regularly come to Duva to play. Given their popularity you are advised to book courts in advance. Bats, rackets and balls are available for hire at reception.
Rated as one of the best in the area, the Club Duva gym boasts state-of-the-art equipment, an indoor cycling room, running machines, a wide range of fitness and dance classes, trained instructors on hand and sport massage services. Housed in the same building as the Spa & Wellness Centre, the Duva gym is the perfect compliment to a sports or cycling holiday.
Aparthotel Duva has 36 x 2 Bedroom Standard apartments with a total capacity for 213 guests and a selection of luxury premium apartments located in the countryside outside Port de Pollensa. There are some rooms with pool views, others have mountain views and views over the hotel grounds and tennis courts, and all the apartments are self catering with kitchen facilities and private terraces. All our hotel apartments have undergone a full refurb in the last 2 years and we are delighted with the new bright and airy look.
One Bedroom Apartments
Standard self-catering apartments with and without pool view.
Self-catering individual apartment can comfortably accommodate 2 to 4 guests.
Our standard one bed apartments with pool view have been newly refurbished and designed with furnished terrace with seating just off from the kitchen for relaxing and eating outdoors.
Facilities include: secure electronic keys, programmable safety deposit box, direct telephone, satellite TV, radio and music channels, air conditioning and heating, furnished terraces with good views, kitchenette with electric hob, microwave, toaster, teapot, complete dinner service set, fridge/freezer, complete bathroom, plus hair dryer and cosmetic mirror.
Standard self-catering apartments.
Duvabitat 2 bedroom apartments can comfortably accommodate up to 6 guests.
Facilities include: living room with 1 or 2 sofa beds, bathroom with shower, kitchenette, hair dryer, central heating or A / C, balcony or terrace, safety deposit box, telephone, kettle, electrical oven and own laundry facilities. Amongst the facilities are a 2,000 m² garden with wooded park land and shaded walks, vast areas of sundeck around the outdoor pools with seating and sunloungers and a pool side cafe.
Luxury self-catering apartments.
Duva Premium 1 or 2 bedroom apartments can comfortably sleep a family of 4 to 6 guests.
Facilities include: extra sofa beds in the sitting room, spacious luxury living area with LCD TV with USB connection,stylish bathrooms with hair dryer, individual heating or A / C, safety deposit box and telephone.a fully equipped kitchen with dishwasher, large refrigerator, electric vitro-ceramic hob/ oven, kettle and a microwave and a large private terrace overlooking the tennis courts.
Luxury Extra Services
Spa & Wellness
And because the best things in life are the ones you wait for, last on our list is the SPA & WELLNESS CENTRE, in CLUB DUVA, across the road from the hotel.
Spa Services include acclimatised and heated pools, Jacuzzi, ice bucket, Turkish baths and Sauna, chromotherapy shower, hydrojet and a whole catalogue of massages and beauty therapies to choose from.
Open from 11am to 1pm every day.
Conference & Convention Centre
Duva hotel offers multi functional meeting rooms, fully equipped with the most advanced technology for flawlessly produced events.
Whether an informal meeting of ideas, a top end business convention or an exchange of vows, our hotel convention centre in Puerto Pollensa offers the facilities and services you need.
For a formal dinner, a wedding rehearsal dinner or the big event, our convention centre at Duva Hotel provides a stylish venue for any special occasion. Make your next business meeting or event a success at the Duva convention centre!